Privacy & Cookie Policy
Last updated: November 2025
1. Introduction
Welcome to PM Hayden (“we”, “our”, or “us”).
We respect your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, and protect your information when you use our website or interact with us on social media.
By using our website or services, you agree to the terms outlined in this policy.
2. Who We Are
PM Hayden is a property clearance and waste removal company based in Southampton, United Kingdom.
Contact details:
📍 PM Hayden, Southampton, United Kingdom
📞 07384 886889
📧 pmhayden@hotmail.co.uk
We are the “data controller” responsible for your personal information.
3. What Information We Collect
We may collect and process the following information:
a) Information you provide directly
Name, phone number, and email address (when you contact us or request a quote)
Property address or job details (when you book a service)
Any messages or feedback you send via our contact form or social media
b) Information collected automatically
When you visit our website, we may collect:
IP address
Browser type and device
Pages viewed and time spent on our site
This data is collected through cookies and analytics tools (e.g. Squarespace Analytics, Facebook Pixel).
4. How We Use Your Information
We use your personal data to:
Respond to enquiries and provide quotes
Carry out property clearance or waste removal services
Improve our website and customer experience
Show relevant ads and updates on Facebook
Comply with legal obligations (e.g. invoicing, waste carrier regulations)
We will never sell or rent your information to third parties.
5. Lawful Basis for Processing
We only use your personal data when permitted by law, including:
Consent – when you contact us voluntarily or accept cookies
Contract – to provide a service or quotation
Legal obligation – to meet record-keeping and waste handling requirements
Legitimate interest – for marketing, analytics, and improving our services
6. How We Store & Protect Your Data
Your information is stored securely through Squarespace’s encrypted systems and protected by their security measures. We only keep your data as long as necessary for the purposes collected. All digital records are password protected, and only authorised personnel can access them.
7. Sharing Your Data
We may share limited data with:
Service providers (e.g. Squarespace, Google, Facebook) who process data on our behalf
Legal authorities if required by law
We never share personal information for marketing purposes with other companies.
8. Cookies
Our website uses cookies to improve performance and user experience.
What are cookies?
Cookies are small text files stored on your device that help websites remember preferences, improve performance, and measure activity.
Types of cookies we use:
Essential cookies – necessary for the website to function
Analytics cookies – used by Squarespace to understand visitor behaviour
Marketing cookies – used by Facebook Pixel to deliver relevant ads
Managing cookies:
You can accept or decline cookies via the pop-up banner when you visit our site. You can also adjust your browser settings to block cookies or delete them at any time.
9. Facebook Advertising
We use Facebook Pixel to measure and improve our marketing campaigns. This may include showing targeted ads based on your interactions with our website or Facebook page. You can adjust your Facebook ad preferences in your account settings at any time.
10. Your Data Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing for marketing purposes
Withdraw consent at any time
To exercise your rights, please contact us at pmhayden@hotmail.co.uk
11. Third-Party Links
Our website or social media pages may contain links to other sites. We are not responsible for the privacy practices of those websites. Please review their policies before providing any personal information.
12. Updates to This Policy
We may update this Privacy & Cookie Policy occasionally to reflect changes in laws or how we operate. Any updates will be posted on this page with a new “Last updated” date.
Contact Us
If you have any questions about this Privacy & Cookie Policy or how we handle your data, please contact:
📧 pmhayden@hotmail.co.uk
📞 07384 886889